SMS Terms & Conditions
These SMS Terms & Conditions describe how Totality Healthcare (“Totality Healthcare,” “we,” “us,” or “our”) uses SMS and MMS text messaging to communicate with patients, prospective patients, and other individuals who choose to receive text messages from us.
By opting in to receive text messages from Totality Healthcare, you agree to these SMS Terms & Conditions.
01 SMS Program Description
Totality Healthcare may send SMS or MMS text messages to individuals who provide a mobile telephone number and expressly consent to receive text communications from us.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling and rescheduling updates
- Intake or appointment instructions
- Telehealth appointment information
- Follow-up communications
- Care coordination communications
- Administrative notifications
- Customer service communications
- Other communications related to healthcare services you have requested
Our SMS program is primarily intended to make communication with Totality Healthcare easier and to help you stay informed about appointments and services.
02 Consent to Receive Text Messages
You may consent to receive text messages from Totality Healthcare by affirmatively selecting an SMS consent option, such as checking an unchecked consent box on an online form, or through another clear opt-in method presented to you.
By opting in, you authorize Totality Healthcare to send recurring SMS or MMS messages to the mobile number you provide.
Providing your telephone number to us without separately consenting to SMS communications does not, by itself, enroll you in our recurring text messaging program.
03 Message Frequency
Message frequency varies depending on your appointments, requests, care coordination needs, and communications with Totality Healthcare.
You may receive multiple messages in connection with an appointment, scheduling request, follow-up, or other healthcare-related interaction.
04 Message and Data Rates
Message and data rates may apply.
Your wireless carrier's standard messaging and data charges may apply to SMS and MMS messages sent or received in connection with this program.
Totality Healthcare does not charge a separate fee for receiving our text messages.
05 How to Opt Out
You may stop receiving SMS or MMS messages from Totality Healthcare at any time.
Reply:
to any text message from us to unsubscribe.
After receiving your opt-out request, we may send one final text message confirming that you have been unsubscribed. After that confirmation, we will no longer send recurring SMS messages to that number unless you choose to opt in again.
You may also contact Totality Healthcare directly and ask us to discontinue text communications.
Opting out of SMS messages does not prevent you from receiving healthcare services from Totality Healthcare. We may communicate with you using another appropriate method when necessary.
06 How to Get Help
For assistance with our text messaging program, reply:
to a message from Totality Healthcare.
You may also contact us at:
07 Privacy
Your privacy is important to us.
Personal information collected in connection with our SMS program is handled in accordance with our Privacy Policy and, when applicable, our Notice of Privacy Practices.
Mobile telephone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may provide information to vendors or service providers that assist us in operating our communications systems and delivering text messages on our behalf, only as reasonably necessary to provide those services and subject to applicable privacy and security requirements.
For additional information, please review our Privacy Policy at:
08 Healthcare Information and Text Messaging
Text messaging is convenient, but standard SMS and MMS communications may not always be secure.
For your protection, please avoid sending highly sensitive medical information through ordinary text messages unless specifically instructed to do so through an appropriate communication process.
Totality Healthcare may limit the amount or type of medical information included in text messages in order to protect patient privacy.
When applicable, Protected Health Information (“PHI”) will be handled in accordance with applicable healthcare privacy laws and Totality Healthcare's Notice of Privacy Practices.
09 No Emergency Communications
Do not use text messaging for medical emergencies or urgent medical concerns.
Text messages may not be reviewed immediately.
If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
10 Supported Carriers and Message Delivery
SMS and MMS availability depends on your wireless carrier, mobile device, network availability, and other technical factors.
Wireless carriers are not responsible for delayed or undelivered messages.
Totality Healthcare cannot guarantee that every text message will be delivered or received within a particular period of time.
11 Changing Your Mobile Number
If your mobile telephone number changes or you discontinue use of a number previously provided to Totality Healthcare, please notify us so that we can update our records.
You are responsible for providing an accurate mobile telephone number when opting in to text communications.
12 Changes to These SMS Terms
We may update these SMS Terms & Conditions periodically to reflect changes in our services, technology, communications practices, or applicable requirements.
Any updates will be posted on this page with a revised Last Updated date.
13 Related Policies
Use of Totality Healthcare's website and services may also be governed by our:
When applicable, healthcare information may also be governed by our Notice of Privacy Practices.
14 Contact Us
Questions about our SMS program or your communication preferences can be directed to:
You can also reply HELP to a Totality Healthcare text message for assistance or STOP at any time to discontinue SMS messages.