Terms of Service

01 About Totality Healthcare

Totality Healthcare provides healthcare and healthcare-related services that may include telehealth visits, in-home healthcare services, medical consultations, care coordination, and other services offered by our licensed healthcare professionals.

Services available to an individual patient may vary based on factors including the patient's location, medical needs, provider availability, applicable law, professional licensing requirements, and clinical appropriateness.

Information presented on the website about a particular service does not mean that the service is necessarily available or medically appropriate for every person.

02 Website Information Is Not Medical Advice

Information available on this website is provided for general educational and informational purposes.

Website content is not intended to:

• Diagnose a medical condition
• Provide individualized medical advice
• Recommend a specific treatment for you
• Replace evaluation by a qualified healthcare professional
• Replace an established relationship with your physician or other healthcare provider

Medical information can change over time, and individual circumstances vary. Decisions regarding your healthcare should be made with an appropriately licensed healthcare professional who has evaluated your specific situation.

03 No Provider-Patient Relationship From Website Use

Simply visiting this website, submitting an inquiry, completing a general contact form, sending an email or text message, requesting an appointment, or communicating with our administrative team does not by itself establish a provider-patient relationship.

A provider-patient relationship is established only when appropriate onboarding and consent requirements have been completed and a Totality Healthcare provider accepts responsibility for providing healthcare services to you in accordance with applicable law.

04 Telehealth Services

Certain Totality Healthcare services may be provided through telehealth.

Telehealth may involve communication between you and a healthcare professional through video, telephone, electronic messaging, or other remote communication technologies.

Telehealth is not appropriate for every medical condition or every patient. A provider may determine that an in-person examination, laboratory testing, imaging, emergency evaluation, specialist evaluation, or other care is necessary before making a diagnosis or treatment recommendation.

You may be required to confirm your identity and your physical location at the time of a telehealth encounter.

Healthcare services may only be provided when permitted by applicable law and when an appropriately licensed healthcare professional is available to provide care in the jurisdiction where you are physically located.

05 In-Home Healthcare Services

When available, certain services may be provided at a patient's home or another appropriate location.

Availability of in-home services may depend on geographic coverage, provider availability, patient eligibility, clinical appropriateness, safety considerations, and other operational factors.

An in-home appointment request does not guarantee that a particular service can be safely or appropriately performed in the home setting.

If a Totality Healthcare provider determines that your condition requires a higher level of care, diagnostic testing, emergency evaluation, or services that cannot appropriately be provided in the home, you may be directed to another healthcare facility or provider.

06 Medical Emergencies

If you believe you may be experiencing a medical emergency, call 911 or go to the nearest emergency department.

Electronic messages and website submissions may not be reviewed immediately and should never be relied upon for emergency or time-sensitive medical care.

07 Appointments and Scheduling

Our website or third-party scheduling systems may allow you to request or schedule an appointment.

Unless specifically indicated otherwise, submitting an appointment request does not guarantee an appointment until it has been confirmed.

We may need to contact you to:

• Verify information
• Determine the appropriate type of appointment
• Confirm provider availability
• Verify your location
• Obtain required forms or consents
• Determine whether the requested service is clinically appropriate

Appointment availability may change.

We reserve the right to reschedule, modify, or cancel an appointment when reasonably necessary, including due to provider availability, clinical considerations, safety concerns, technical problems, or circumstances beyond our control.

08 Patient Information and Responsibilities

When requesting or receiving healthcare services, you agree to provide information that is accurate and complete to the best of your knowledge.

This may include information regarding:

• Your identity
• Date of birth
• Contact information
• Current location
• Medical history
• Medications
• Allergies
• Symptoms
• Prior diagnoses
• Relevant healthcare providers
• Insurance or payment information, when applicable

Accurate information is important to providing safe and appropriate healthcare.

You are responsible for informing your healthcare professional of relevant changes in your health, medications, allergies, or other circumstances that could affect your care.

09 Clinical Decisions and Treatment

All clinical decisions are made by appropriately licensed healthcare professionals based on their independent professional judgment.

Requesting a particular medication, laboratory test, imaging study, referral, treatment, or service does not guarantee that it will be ordered or provided.

A healthcare professional may decline to provide a requested treatment when the professional determines that it is not medically indicated, is outside the professional's scope of practice, cannot safely be provided through the available method of care, or is otherwise inappropriate.

There is no guarantee that any particular treatment will produce a specific result.

10 Prescriptions

When clinically appropriate and legally permitted, a Totality Healthcare healthcare professional may prescribe medication.

Submitting a consultation request or completing an appointment does not guarantee that a prescription will be issued.

Prescribing decisions are made by the treating healthcare professional based on clinical judgment and applicable federal and state requirements.

Certain medications may require additional evaluation, examination, testing, monitoring, or an in-person encounter before they can be prescribed.

11 Laboratory Testing, Imaging, Referrals, and Other Services

When medically appropriate, a provider may recommend or order laboratory testing, imaging, specialist consultation, or other healthcare services.

These services may be performed by independent third-party facilities or healthcare organizations.

Unless expressly stated otherwise, those organizations are separate entities responsible for their own services, billing, policies, and operations.

12 Fees, Payments, and Billing

Certain Totality Healthcare services may require payment.

When applicable, you are responsible for reviewing any fees disclosed to you before receiving services.

Fees may vary depending on the type of service provided.

If insurance is accepted for a particular service, insurance coverage and benefits are determined by your health plan. Verification of benefits does not guarantee payment by an insurer.

You are responsible for amounts that your health plan does not cover, when applicable and permitted by law.

For self-pay services, you will be informed of applicable charges as part of the scheduling or intake process.

Additional payment, cancellation, refund, or no-show policies may be provided to you in connection with a particular service.

13 Electronic Communications

By providing your telephone number or email address, you authorize Totality Healthcare to contact you regarding matters reasonably related to your inquiry, appointments, healthcare services, account, or care.

Communications may include:

• Appointment confirmations
• Appointment reminders
• Scheduling information
• Intake instructions
• Follow-up communications
• Care coordination
• Administrative notifications
• Billing-related communications
• Other communications related to services you have requested

Electronic communications, including standard email and SMS messaging, may have privacy and security limitations.

14 SMS/Text Messaging Terms

If you provide your mobile number and consent to receive text messages from Totality Healthcare, you authorize us to send SMS or MMS messages relating to services you have requested or your relationship with Totality Healthcare.

Messages may include appointment confirmations, appointment reminders, scheduling communications, follow-up communications, care coordination, administrative notifications, and customer-service communications.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of text messages.

Reply HELP for assistance.

Consent to receive text messages is not a condition of receiving healthcare services or making a purchase.

After opting out, you may receive a final message confirming your opt-out request. You may still receive communications when legally required or through another communication method when necessary for your healthcare or account.

Mobile telephone numbers, SMS opt-in information, and messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Service providers that assist us in delivering communications may process information as necessary to provide those services on our behalf.

For additional information regarding how we handle personal information, please review our Privacy Policy.

15 Privacy and Protected Health Information

Your privacy is important to us.

Information collected through general website use is governed by our Privacy Policy.

When Totality Healthcare creates, receives, maintains, or transmits Protected Health Information (“PHI”) in circumstances governed by the Health Insurance Portability and Accountability Act (“HIPAA”), that information will be handled in accordance with applicable law and our Notice of Privacy Practices.

Our website Privacy Policy and Notice of Privacy Practices serve different purposes. Please review both when applicable.

16 Third-Party Technology and Services

Totality Healthcare may use third-party technology companies and service providers to help operate our services.

These may include providers of:

• Website hosting
• Online forms
• Scheduling
• Electronic health records
• Telehealth technology
• Electronic prescribing
• Laboratory or diagnostic services
• Payment processing
• Email communications
• SMS/text messaging
• Data storage
• Analytics
• Information technology and cybersecurity

Your interaction with certain third-party services may also be governed by that company's terms and privacy practices.

Where required by applicable healthcare privacy law, appropriate contractual privacy and security safeguards will be used.

17 Third-Party Links

Our website may contain links to websites operated by third parties.

We provide these links for convenience or informational purposes. A link does not necessarily mean that Totality Healthcare endorses or controls the third-party website.

We are not responsible for the content, security, availability, terms, or privacy practices of independent third-party websites.

18 Permitted Use of Our Website

You may use our website for lawful personal purposes.

You agree not to:

• Submit false, fraudulent, misleading, or unauthorized information
• Impersonate another individual
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Introduce viruses, malicious software, or harmful code
• Use automated systems to improperly scrape or collect website information
• Use our website or communication systems for spam, harassment, threats, or unlawful purposes
• Attempt to circumvent security or access controls
• Copy, reproduce, republish, or commercially exploit website content without authorization

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

19 Intellectual Property

Unless otherwise stated, the content of the Totality Healthcare website—including text, graphics, logos, photographs, videos, designs, branding, and other materials—is owned by, licensed to, or used with permission by Totality Healthcare.

Website content may be viewed and used for your own personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from our website content without prior written permission unless otherwise permitted by law.

20 Website Availability

We work to maintain a reliable and useful website, but we cannot guarantee that the website or any digital service will always be available, uninterrupted, secure, or error-free.

Website functionality may occasionally be interrupted because of maintenance, technical problems, internet or telecommunications outages, third-party service interruptions, security concerns, or circumstances outside our control.

21 Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and general website content are provided on an “as is” and “as available” basis.

We do not make warranties regarding the uninterrupted availability, completeness, accuracy, or error-free operation of the website.

Nothing in this section limits the professional obligations of healthcare professionals providing actual clinical care to established patients.

22 Limitation of Liability

To the fullest extent permitted by applicable law, Totality Healthcare and its owners, officers, employees, healthcare professionals, contractors, agents, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from your use of, or inability to use, the website or general online services.

Nothing in these Terms is intended to waive, restrict, or eliminate any rights or responsibilities that cannot legally be waived under applicable law.

Nothing in these Terms is intended to limit liability for professional healthcare services where such a limitation would be prohibited by law.

23 Changes to Services

Healthcare services, website features, hours, geographic coverage, participating providers, and service availability may change periodically.

We may add, modify, suspend, or discontinue website features or services when reasonably necessary.

24 Changes to These Terms

We may update these Terms periodically to reflect changes in our services, technology, business practices, or applicable requirements.

When changes are made, the updated Terms will be posted on this website and the “Last Updated” date will be revised.

Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms to the extent permitted by applicable law.

25 Relationship to Other Policies and Consents

These Terms govern general use of the Totality Healthcare website and related digital services.

Healthcare services may require additional documents, including:

• Patient registration information
• Consent to treatment
• Telehealth consent
• Financial policies
• HIPAA Notice of Privacy Practices acknowledgments
• Authorizations
• Service-specific consent forms
• Other clinical or administrative documents

If a service-specific patient agreement or consent conflicts with these general website Terms, the more specific agreement will generally govern the applicable healthcare service.

26 Questions and Contact Information

We want these Terms to be clear. If you have questions regarding these Terms, our website, or our communication practices, please contact us:

For medical questions related to active care, please use the communication method provided by your healthcare team rather than the general website contact form.